# Northbank Kitchen Service — (904) 395-4339 > What Thermador owners from Riverside to Jacksonville Beach said after a visit to the kitchen. Rated 4.7 out of 5 from 28 reviews, printed in full. Source page: https://jaxthermador.com/reviews/ Title: Customer reviews --- 4.7 out of 5 · 28 customer reviews ## Verdicts Rated 4.7 out of 5 across 28 customer reviews. Every one of them is printed below, in full, with the date it was given. ### How to read these Each entry is one visit: what the appliance was doing, what was measured, what was changed, and how the call ended. They are printed as they reached us, first name and last initial, and the ones that are less than glowing are printed too. A wall of nothing but top marks tells a reader nothing, and a bench that has never had a part turn up faulty is a bench nobody has ever used. No entry below quotes a figure. What a visit costs is set out on the [pricing page](https://jaxthermador.com/pricing/), where it can be checked against the invoice, and what happens after the repair is on the [warranty page](https://jaxthermador.com/warranty/). If a review describes what your own appliance is doing, the page for that [repair](https://jaxthermador.com/fix/) explains how the fault is diagnosed, and [where we go](https://jaxthermador.com/where-we-go/) covers the ground these kitchens sit on. Flat $80 diagnostic, credited toward the repair. Written estimate before any part is ordered or fitted. Nothing is ordered before that estimate is in your hands. [Call (904) 395-4339](tel:+19043954339) ### Every review we publish - ★★★★★ The steam oven filled and then emptied its water straight into the cabinet below. He traced the leak to a split hose behind the tank rather than the door seal I had assumed, and replaced that whole run. Rosalind H. 2026-08-05 - ★★★★★ The fresh food column climbed into the fifties overnight while the freezer beside it never moved. He found the evaporator fan winding open and swapped it, then stayed to watch the pull-down before writing anything up. Ramona T. 2026-08-02 - ★★★★★ The speed oven ran its fan but produced no heat at all in combination mode. He identified the magnetron circuit, made the safety checks in front of me, and replaced the assembly with the right part first time. Wilhelmina Q. 2026-08-01 - ★★★★★ Half of the induction surface stopped responding while the other half cooked as normal. He isolated a failed inverter board rather than condemning the whole cooktop, and pan detection works across the full slab again. Tobias L. 2026-07-30 - ★★★★★ Water was sitting in the base at the end of every wash. The check valve had jammed part open on a shard of glass. He cleared it, ran three cycles back to back to prove it, and left the filter spotless. Ignatius V. 2026-07-27 - ★★★★★ Our steam cavity refused to come up to temperature and threw its cycle every time. The generator element had failed. He fitted a new one, descaled the circuit, and showed me the water hardness reading behind all of it. Caspian D. 2026-07-23 - ★★★★★ Our column was sheeting frost across the back wall and wanted defrosting by hand every fortnight. The defrost thermostat was the culprit, not the board somebody else had quoted for. Six weeks on there is no frost at all. Everett S. 2026-07-20 - ★★★★★ The extractor over our range had lost most of its pull. He measured the airflow, found the ducting crushed where it turns into the attic, and reworked that section. The difference in the kitchen is night and day. Georgiana Y. 2026-07-18 - ★★★★★ The surface kept shutting itself down mid-cook and restarting a minute later. Airflow under the cabinet was the problem, because the cutout had been boxed in during a remodel. He opened it back up and the shutdowns stopped. Cressida M. 2026-07-16 - ★★★★★ Our dishwasher was leaving a film on everything and drying nothing. He found the diverter motor stalling and replaced it, then walked me through the rinse aid setting, which had been wound right down to nothing. Susanna E. 2026-07-13 - ★★★★★ The door on the steam oven had started dropping open instead of holding. He replaced both hinges as a pair, which he explained is the only way they stay balanced, and it holds at any angle now. Ottoline G. 2026-07-10 - ★★★★★ Ice was building in the drawer and the door had stopped sealing along the top edge. He set the hinge, fitted a tired gasket and vacuumed a condenser I had never once looked at. Everything shuts properly now. Delphine A. 2026-07-08 - ★★★★☆ The turntable had stopped turning and the display was flickering. He sorted the drive motor the same afternoon, and the flicker turned out to be a loose ribbon behind the panel. Cable dressing at the end was a bit untidy. Barnabas U. 2026-07-05 - ★★★★★ Touch controls were dead along one edge. He lifted the glass carefully, found a connector that had backed out of its socket with heat cycling, and reseated and locked it. Nothing charged for a part I did not need. Auberon F. 2026-07-03 - ★★★★★ Only the two outer lamps in the hood still worked and the switch felt dead under my finger. It was the control panel behind the fascia, corroded by steam. He replaced it and sealed the join it was getting in through. Alaric X. 2026-07-01 - ★★★★★ The door latch had stopped catching, so the cycle never started. He replaced the latch assembly and adjusted the strike plate, and he took the trouble to protect the wood floor while the machine was pulled out. Fenwick O. 2026-06-30 - ★★★★★ The oven was reading well below what it was set to and every roast suffered for it. He probed a full cycle, changed the sensor and probed again. The difference that first evening was obvious to everyone at the table. Lachlan P. 2026-06-27 - ★★★★☆ The compressor ran without pause and the cabinet never reached its setting. He read the pressures, found a restriction and dealt with it properly. It took two visits and a fair wait for parts, but the reading holds. Horace B. 2026-06-24 - ★★★★★ Our speed oven tripped the breaker every second or third use. He measured the draw on that circuit and found a shorting door interlock, which he replaced. The breaker has not moved once since he left. Clemence Z. 2026-06-21 - ★★★☆☆ He was right about the coil board, but the first replacement arrived faulty and the cooktop was out of action for the best part of a month. He did keep me posted in the end, and the repair itself is sound. Philippa R. 2026-06-18 - ★★★★★ A slow leak at the front corner had marked the flooring before any of us noticed. He found the sump seal weeping, replaced it, and pointed out the levelling foot that had been letting the cabinet tip forward. Anneliese C. 2026-06-15 - ★★★★★ The hood motor had developed a low rumble that carried through the whole house. He replaced the blower wheel, which had thrown a balance weight, and rebalanced the assembly. It runs almost silently again. Perpetua L. 2026-06-13 - ★★★★★ Salt air had eaten the condenser fan bracket until it buzzed against the housing. He cleaned the corrosion back, fitted a new bracket and fan, and said plainly how often that will want doing this close to the ocean. Marlowe K. 2026-06-11 - ★★★★☆ The cavity went dark after a cleaning cycle and would not come back. He replaced a blown thermal cutout and checked why it had tripped in the first place. Working since, though a follow-up visit was needed for the part. Bronwen J. 2026-06-08 - ★★★★★ The cooling fan under the cooktop howled every time the surface came on. Bearing wear, he said, and he had the fan with him. It is quiet enough now that I can hear the extractor running over the top of it. Gideon W. 2026-06-04 - ★★★★★ The unit was cooking unevenly and the fan sounded strained. He found the convection element part open and the blade rubbing its shroud. Both were dealt with, and he vacuumed the cabinet out before he left. Thornton I. 2026-06-01 - ★★★☆☆ The diagnosis was thorough and the leak has not come back since. What let it down was the scheduling: the follow-up slipped twice before the part was actually fitted, and I had to chase on both occasions. Rupert N. 2026-05-30 - ★★★★☆ Wind off the water kept driving the damper open and letting cold air back down the duct. He fitted a proper spring-loaded damper and sealed the collar. Better, though on the roughest days I can still hear it move. Nathanael B. 2026-05-27 ![A technician stepping up onto a porch landing beside a white column, canvas tool bag low in his hand](https://jaxthermador.com/img/arrival-01-d.webp) *From the visit: Owners are describing this visit: the one that starts at the door with a bag, not a sales folder.* --- Booking is by telephone: (904) 395-4339. This Markdown file is a plain-text mirror of https://jaxthermador.com/reviews/, published so a language model can quote the page without parsing its HTML. The page itself is the authority if the two ever differ.