Answered without the sales voice
Questions
- Are you affiliated with Thermador?
- No. Northbank Kitchen Service is an independent repair company. We chose Thermador as the only brand we work on, and that was our decision rather than an appointment by anyone. The full independence statement is in the footer of every page.
- What does the visit cost?
- A flat $80 diagnostic, per appliance. It covers the trip and the diagnosis, and it is credited toward the repair if you approve the work. Written estimate before any part is ordered or fitted. Nothing is ordered before you have seen a number.
- Do you work on any other brand?
- No. Thermador only. One parts catalogue and one set of service habits beats six. If your kitchen holds another make, we are not the right shop for it and we will say so on the phone.
- How long does a part take to arrive?
- Common sealed-system, pump and control parts are usually a few days. Cosmetic panels and discontinued boards run longer. We photograph the rating plate because some parts are serial-specific, and the lead time is quoted with the estimate, before you commit to anything.
- What is covered by the warranty?
- 90 days on our labor and 365 days on the parts we fit, from the date of the repair. Genuine OEM parts only. The warranty covers the repair we performed, not an unrelated fault that appears later.
- Why do you test the supply before replacing a control board?
- Because a shared or undersized circuit produces the same symptoms a failing board does — shutdowns with no pattern, dead panels, presses that never register. A board fitted behind an unstable circuit fails again, so we confirm what is feeding the appliance first.
- Do you handle sealed-system refrigeration work?
- Yes. EPA Section 608 certified technicians for sealed-system work. Refrigerant work is done in house, not subcontracted. If the sealed system is the fault, you are told what it costs before anything is opened.
- When can you come?
- Monday to Friday: 8:00am – 6:00pm. Saturday: 9:00am – 4:00pm. Sunday: Closed. Scheduled appointments only. We do not run a 24-hour or emergency line.
- Which parts of Jacksonville do you cover?
- Jacksonville, Duval County and roughly 40 miles out: the beaches, Ponte Vedra, Nocatee, Mandarin, San Marco, Riverside, Ortega, Orange Park and Fleming Island.
- Will an independent repair void my manufacturer warranty?
- If the appliance is still inside its manufacturer warranty, use that first — it costs you nothing. Check the terms of your own coverage before booking any independent shop, including this one.
Then call
Still stuck
Describe the symptom on the phone and we will tell you whether it is a service call or something you can clear yourself. If it is a job for another trade, we say that too.
One call books the visit. Call (904) 395-4339
