90 / 365 day warranty

If the repair we carried out fails inside the window, we come back and make it right. No second $80.

What is covered

• The fault we diagnosed and repaired, if it returns.
• A part we supplied that fails inside 365 days.
• Our workmanship on that repair for 90 days.
• The return visit itself: travel and labor on a covered claim.

What is not covered

• A different fault that appears later. A new fault gets a new diagnostic.
• Damage from a power event, a flood, or impact after we left. Duval County gets roughly 68 thunderstorm days a year and a surge can take a control board that was healthy when we tested it.
• Wear that returns because routine upkeep was skipped — a condenser left to mat over, hood filters left loaded, a water filter run long past its date. Maintenance is a load, not a defect.
• Work another party performed on the appliance after ours.
• Parts you sourced yourself. We warrant what we supply.

How to claim

Call Northbank Kitchen Service on (904) 395-4339, say it is a warranty return, and describe what the appliance is doing now. We check the job record for the original repair date and book the return visit.

Your manufacturer warranty

If the appliance is still inside its Thermador warranty, use that first — it costs you nothing. Independent work can affect coverage that is still in force, so check your own terms before booking any outside shop, this one included.

Full commercial terms are on the terms page. Pricing is on the pricing page.