This site is static. There are no cookies, no scripts from other servers and no external requests; visit recordings by PostHog are described below. Fonts are served from this domain.
Calls and bookings: when you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.
Visit recordings: this site also uses PostHog, a service of PostHog Inc. in the United States, to see how visitors use it. Its script is served from this domain, and what it records is passed on from here to PostHog. It records the pages you view, where you click and how far you scroll, your device and browser type, page-speed measurements, and a replay of the visit in which anything typed into a field is hidden. It sets no cookies; its session data stays in the storage of your open browser tab and is cleared when the tab closes. PostHog receives your IP address, keeps it with this data and uses it to estimate your approximate location. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded. We use it only to improve this site and never sell it; PostHog keeps recordings for 30 days and other usage data for up to one year.
What we hold
When you call, we record what we need to do the job: a name, a phone number, a service address, and notes about the appliance. That is it.
What we do with it
We use it to schedule the visit, order parts, and honour the warranty. We do not sell it and we do not pass it to advertisers.
How long we keep it
Job records are kept while the parts warranty runs, and afterwards for normal accounting purposes.
Asking us to delete it
Call Northbank Kitchen Service on (904) 395-4339 and ask. We will confirm what we hold and remove what we are not required to keep.
